The Influence of Staff Conflict Resolution on Employee Performance at Public Service Commission in Kenya
Staff conflict within organizations is a regular phenomenon in modern day. Employees are the life blood of the organization and thus staff conflict not resolved on time could be detrimental to organization performance. The objective of the study was to determine the effect of staff conflict resolution on employee performance at Public Service Commission in Kenya. The specific objectives were to assess the mediating role of employee participation on organization performance in the Public Service Commission in Kenya and to evaluate the impact of conflict resolutions on organization performance the Public Service Commission in Kenya. This research adopted descriptive survey research design and mixed mode research approach. The target population in this study comprised of the top, middle and low level managers in the Public Service Commission in Kenya. The study sample size of 141 respondents were selected. The study selected the respondents using stratified proportionate random sampling technique based on the management levels. Data was collected mainly by use of semi structured questionnaires. Path regression analysis was used to achieve the study objectives. The study found that conflict resolution positively and significantly affected employee performance. The study also found partial mediating effect of staff participation on the relationship between employee performances. This implied that staff conflict resolution impacts strongly and positively on performance of employees at public service commission. Staff conflict resolution will therefore be a milestone in employee performance. The study concluded that staff conflict resolution positively and significantly affect employee performance at public service commission. The important aspects of conflict resolution are participation of staff in conflict resolution and conflict resolution. Thus, conflict resolution is crucial in enhancing employee performance and hence organization performance. However, optimal results on conflict resolution cannot be achieved without employee participation. The study recommended that public service commission of Kenya should develop staff conflict resolutions mechanisms. Timely resolution of staff conflicts should be encouraged. Mechanisms of determining conflicts among the staff should be established. This will improve performance of the employees. The success of any organization is directly affected by the performance of the employees within the organization, whether or not those employees are dealing directly with customers.
Key Words: Key Words: Staff Conflict Resolution, Staff Participation, Conflict Resolution, Staff Performance, Public Service Commission in Kenya
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About the Authors:
- Nickson Lumwagi Agusioma- Doctor of Philosophy Degree in Human Resource Management, Mount Kenya University, Kenya
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