@article{Njau_Mutungi_Mutinda_2019, title={An Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels in Nairobi City County, Kenya}, volume={3}, url={https://journals.ijcab.org/journals/index.php/ijcab/article/view/6}, DOI={10.35942/ijcab.v3iII.6}, number={II}, journal={International Journal of Current Aspects}, author={Njau, Florence and Mutungi, Mary and Mutinda, Rayvisic}, year={2019}, month={Apr.}, pages={41-70} }